Frequently asked questions
Here we answer the most frequently asked questions about our Hotel Louisa’s Place in Berlin. If you have not found the information you are looking for here, please contact us directly – we will be happy to help you.

Booking
What booking options are available?
You are very welcome to book with us by phone, email or directly via our official hotel website. If you have any questions, please do not hesitate to contact us.
Is there a best price guarantee?
Bei uns können Sie sehr gerne telefonisch, per Mail oder direkt über unsere offizielle Hotelwebsite buchen.
What are the prepayment and cancellation conditions?
The conditions vary depending on the accommodation category.
Check In & Check Out
What are the arrival and departure times?
You can check in from 15:00 on the day of arrival and check out by 12:00 on the day of departure. If you book your hotel stay directly on our website, we are happy to offer you the option of early check-in or late check-out, subject to availability.
Arrival
Are car parking spaces available?
Yes, you are welcome to park your car in our multi-storey car park, subject to prior reservation – we charge €28 per day. And of course you can charge your electric car during your stay at Louisa’s Place Berlin!
How do I get there by public transport?
- By public transport: Take the underground or bus to the ‘Adenauerplatz’ stop right outside our door. The S-Bahn station ‘Berlin Charlottenburg’ with a connection to Berlin Central Station is a 6-minute walk away.
- By plane: BER airport is 28.5 km from our hotel, but can also be reached by underground and S-Bahn. We are also happy to offer you a transfer to the airport for a small surcharge.
How far is the hotel from the centre of Berlin? What is the location of the hotel?
From our centrally located hotel on Kurfürstendamm in Berlin, you can reach all the major sights by underground and S-Bahn. The Zoological Garden, for example, is 2.7 km away and can be easily reached by bus in 12 minutes.
How far away is the nearest railway station?
The nearest train station (Berlin Charlottenburg) is just a 6-minute walk from Louisa’s Place.
Rooms & furnishings
What room categories are available?
At Louisa’s Place, you can choose your perfect retreat from 6 different room categories. In addition to superior rooms and premium flats, we also offer spacious family rooms. Or opt for one of our three suites: the Deluxe, Grand or Louisa’s Suite in Berlin!
Are the rooms barrier-free?
All our suites are barrier-free thanks to level access and lifts. There are also no steps within the rooms and all showers have level access.
Is there free WIFI?
You can use our WIFI free of charge throughout our hotel.
Which rooms have a balcony?
All our Premium Apartments, the family rooms, our Grand Suite and Louisa’s Suite have a balcony. You can expect a winter garden in the Deluxe Suite in Berlin.
Are there event rooms?
Our hotel offers space for small conferences and meetings. Up to 35 people can meet in our garden room, but our suites also offer the opportunity for business meetings of up to 8 people thanks to their spacious living area. If you need a little more space, the Berlin Exhibition Centre is just a few minutes away from Louisa’s Place.
We would like to organise a wedding or private party at your venue. Is that possible?
Yes, we would be delighted! Louisa’s Place offers the opportunity to celebrate a variety of events such as weddings, anniversaries, private parties, birthday celebrations and other special occasions. Describe your project to us and we will be happy to plan your event at our boutique hotel. Our partner restaurant will assist us with all your culinary wishes.
Wellness & Spa
What spa and wellness offers are there?
Our wellness centre in Berlin Kudamm has a lot to offer: From the pool to the sauna to the steam bath, you will find everything your heart desires. We also offer massages, spa treatments and hairdressing.
Is there a fitness room?
Yes, you can really work out in our fitness area with a view over the pool!
Do you offer day spa services?
Yes, we also offer external guests access to our Louisa’s Spa as a day spa. Please note that visits to Louisa’s DAY Spa are only possible in conjunction with a spa treatment from the DAY Spa packages on offer and that advance booking is required.
What are the dimensions and temperature of the pool?
The pool is 8 m x 4 m long and has a depth of 1.40 m. The temperature is 29 °C.
Are bathrobes and sauna towels provided free of charge for the spa?
We provide bathrobes and slippers in every room for guests to use free of charge upon arrival. Sauna towels and bath towels are always available in sufficient numbers at Louisa’s SPA.
Services
Is childcare available? What is on offer for families?
Families get their money’s worth with us! Our family room in Berlin with fully equipped kitchen offers space for up to 4 people. In addition, we offer various services such as free breakfast for children up to 5 years, extra plastic crockery or high chairs. Children are also welcome at the pool at special times. We can also organise a babysitter for you via a professional agency. See for yourself the other advantages especially for families.
Is there a room service?
Ja. Wir servieren Ihnen Ihr Frühstück auch gerne direkt ans Bett!
I would like to order flowers/chocolates/champagne with my reservation. Is that possible?
Yes, of course. We offer numerous extras to pamper you, so that you can enjoy an unforgettable stay at Louisa’s Place and/or treat a loved one to something special. Book these options together with your stay directly on our website or give us a call!
Culinary
How long are the restaurant and bar open?
- Breakfast is served on weekdays from 7:00 am – 11:00 am, on weekends & public holidays from 08:00 am – 12:00 am
- You can enjoy Mediterranean cuisine in our restaurant. You can find detailed information in our ‘Culinary’ section.
- And our Vesper Bar is open Tuesday to Thursday from 19:00 – 02:00 and Friday and Saturday from 20:00 – 04:00.
Are gluten- & lactose-free as well as vegetarian & vegan products offered?
We always endeavour to keep a small stock of food for guests with certain intolerances. However, please inform us if you have any allergies so that we can take these into account.
General information
Are pets allowed?
Pets are also allowed to stay with us – we charge €45.00 per night. Discover here how to come to the hotel with your dog. Louisa’s Place is definitely a dog-friendly hotel in Berlin 🐶
Is there a bike hire service?
A total of 6 bicycles are always available for our guests to borrow. These are charged at EUR 18.00 per day/bike. On request, you can also hire additional bikes, e-bikes, children’s bikes and children’s bike seats for a fee.
Can I stay in the hotel permanently?
Yes, you are welcome to book a long-term stay with us. From a duration of 15 nights you benefit from reduced daily rates and from 30 nights we can offer you even more discounts.
Can I purchase a voucher?
Yes, we offer vouchers. You can conveniently order gift vouchers worth at least £50.00 online. They are valid for 24 months. We hope you enjoy giving them as gifts!
Where can I sign up for the newsletter?
You can subscribe to our newsletter by filling out the form here. Look forward to exclusive offers, news and travel tips for your next stay at Louisa’s Place every month.
